A–Z Glossary

False economy

False economy is when a cheaper product costs more over time because it breaks, fails, or creates extra burdens.

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Buying low quality products and ignoring functionality

Buying low quality products and ignoring functionality

What low quality means for child products For children, low quality is broader than a toy breaking early or a zipper failing. Product quality includes whether an item performs its intended function, matches reasonable expectations, and remains usable under normal conditions. Research on customer satisfaction describes quality as closely connected to functionality, reliability, and perceived […]